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Unified Communications as a Service (UCaaS)

GigTel is a true end-to-end solution that can perform the functions you would otherwise need several vendors to fulfill. In addition to a robust set of communication and collaboration services, GigTel features seamless integration across devices including desk phones, computers, and Smartphones. Unlimited, US-based support is included with no additional cost, along with transitioning of your service, porting of your phone numbers, and ongoing upgrades and maintenance.

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Contact Center as a Service (CCaaS)

The cloud-hosted contact center that streamlines your agents’ work and maximizes your customers’ experience.

  • A user-friendly interface for managing agents, teams, calls, and performance analytics.
  • Advanced training features such as call monitoring, recording, and whisper coaching.
  • Seamless integration with a wide range of CRM tools, including Salesforce®, Zendesk, Sugar, Bullhorn, Zoho, Microsoft Dynamics, and many others.
  • Mobile access to full contact center functionality for agents working remotely.
  • Actionable analytics to help you optimize your call center operations.

Save money and management time with our cloud-hosted Contact Center as a Service (CCaaS).

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Redefining Unified Communications for the Mobile-First Workforce

Using the GigTel Mobile app, businesses and individuals can make the important transition to mobility and still have access to a familiar interface regardless of the device they may be using.

Get mobile with the GigTel App*

The mobile app extends GigTel’s UC features beyond the web portal and into every user’s pocket.

*Available on iPhone, iPad, and all Android devices from iOS11.3 or 5.0 and up

The GigTel mobile app gives end-users the ability to manage their communications anywhere, any time, on any device. Whether they are using their desktop, laptop, smartphone, or tablet, a “unified experience” is becoming essential for an increasingly mobile and tech-savvy workforce.

Auto Attendant – Virtual Receptionist

GigTel’s multi-tiered Auto Attendant routes callers to the right employee, department, location, or any phone/anywhere. It can also provide answers to frequently asked questions, address information, offer updates for events and services, or simply play music and comfort messages.

Expense reductions and staffing limitations, create an increased necessity for ensuring an optimum customer experience – an Auto Attendant can guarantee a quick, efficient, and courteous solution for inbound callers. Request an online demo to see how easy it is to create and manage Auto Attendants with GigTel.

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Video Collaboration With GigTel

As organizations have become increasingly virtual with remote work and geographically distributed offices, employees are changing how they communicate. GigTel’s Unified Communications Advanced Seat incorporates video conferencing, allowing people to benefit from the non-verbal forms of communication often lost when talking over the phone. Body language and facial expressions help build a greater understanding between multiple communicating parties. Video also helps people connect on a more personal level, nurturing stronger relationships and healthier company culture.

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GigTel Voice Over IP Service (VoIP)

GigTel’s cloud business phone system eliminates expensive on-premises equipment, provides business-ready phones, and delivers enterprise-class functionality. GigTel’s Voice over IP (VoIP) extends well beyond traditional phone service. In addition to being a business phone solution, users gain access to a complete suite of communication and collaboration services.

Use GigTel as your business phone, business SMS, video, and fax system and get:

  • One system for multiple locations, mobile, and remote employees
  • Keep your current phone number or start a new one
  • Best value with an all-inclusive, low fixed monthly cost

GigTel VoIP is a feature-rich business communication solution for businesses of all sizes.

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