Better Collaboration, Better Business
Turn communications tools into a world-class experience that your people, and customers, will love.
Unified
Communications
Voice, video conferencing, and collaboration services that boost your business productivity.
Microsoft Teams
Calling Services
Modernize your global business by replacing your legacy phone systems with Microsoft Teams.
Contact Center as a
Service
Built for service and support-led organizations for improved customer experience.
Connectivity &
Access
Managed SD-WAN, Broadband, and Dedicated Internet Access to ensure you’re always connected.
Microsoft Teams Calling Services
Make traditional phone calls through Microsoft Teams with Operator Connect
Make and receive traditional phone calls on any device – PCs, smart phones, tablets, and Teams-enabled desk phones.
Fusion Connect offers Operator Connect to deliver calling features to your Microsoft Teams set-up. Operator Connect can be used to meet all your collaboration, communication, and business needs.
Operator Connect is the next-generation of Direct Routing.
By adding full PSTN connectivity to your Microsoft Teams platform it turns Microsoft Teams into a complete business phone system.
Microsoft Teams Calling Services
Make traditional phone calls through Microsoft Teams with Operator Connect
Make and receive traditional phone calls on any device – PCs, smart phones, tablets, and Teams-enabled desk phones.
Fusion Connect offers Operator Connect to deliver calling features to your Microsoft Teams set-up. Operator Connect can be used to meet all your collaboration, communication, and business needs.
Operator Connect is the next-generation of Direct Routing.
By adding full PSTN connectivity to your Microsoft Teams platform it turns Microsoft Teams into a complete business phone system.
Optimize Your Microsoft 365 Services
Take full advantage of the collaboration, continuity, and employee management features for Operator Connect, including:
- Attendant Console for Microsoft Teams
Attendant Console is a feature that allows selected employees to manage and route incoming calls, view colleague availability, set-up call queues, and manage the status of ongoing calls. - Call Recording for Microsoft Team
This feature offers policy-led unlimited recording and retention of audio and video calls made within Teams. Useful for organizations that need to retain records of their conversations for compliance, training, or other purposes. - SMS / MMS for Teams
Native mobile messaging allows SMS/MMS text messaging to individuals and groups with different collaboration platforms. Directly Integrated with Microsoft Teams. Any text-enabled mobile phone can communicate with Microsoft Teams. - Business Continuity
Fusion Connect’s design and implementation of Operator Connect delivers uninterrupted voice service even if Microsoft Teams service is not available, allowing clients to maintain full business operations. - Streamlined IT Service Management
Our APIs enable integration with a customer’s ITSM platform using an authentication token for a hassle-free log-in experience. This allows your company to efficiently manage phone numbers and users. For example, provisioning and deprovisioning seats, assigning phone numbers to users, and monitoring phone number availability.
- Global Coverage
Phone numbers are available in the US, Canada, Mexico and more than a dozen European countries, with a broader international expansion throughout 2024 into additional countries in Europe, Latin America, and Asia Pacific. - Professional Implementation
Peace of mind with managed implementation support to handle system configuration, technical staff training, and service activation, all leveraging an automated set of tools to ensure a quick start for all clients. - Simplified Administration
Enhanced management portal simplifies the native Microsoft administration console, allowing administrators to obtain new phone numbers and deploy new Microsoft Teams seats, in real-time and on-demand. - Microsoft Cloud Solution Provider
As a Microsoft CSP, Fusion Connect provides more flexible licensing and billing options, and real-time Tier 1 support for Microsoft 365. - Compliance Ready
DNC and TCPA compliance readiness for your customer communications.
Fusion Connect is a next-generation Managed Communications Service Provider (MCSP) and Microsoft Cloud Solution Provider. We enable mid-market and enterprise businesses to connect people and their applications across the globe. Tailoring our cloud communication, connectivity, and security services to meet your unique needs as a favored client and business partner.
*Microsoft, Microsoft 365, and Microsoft Teams are trademarks of the Microsoft group of companies.
Unlock Your Microsoft 365 Potential with Fusion Connect
Clients have chosen Fusion Connect to manage critical Collaboration, Communications and Connectivity for over two decades.
We are proud to partner with Fusion Connect and put the customer-first.
Sequentex paves the way for increased efficiency and competitiveness in today’s dynamic business environment.
